Returns

You have 15 days after receiving your items to return them.

To make a request, go to your customer account, select ‘Returns’ and follow the steps indicated. Returned items must be new, unworn and in their original condition.

Please note: any pair of shoes with temporary pads that have been fitted or not returned will not be considered new and cannot be returned.

For orders paid for by gift card or credit note, no refunds can be made. A new credit note will then be issued automatically.

Gift cards cannot be returned, refunded or exchanged for a credit note or any other form of payment.

Return policies vary by region. See the details below.

France, Belgium & Luxembourg
+

France, Belgium & Luxembourg

For orders delivered to these countries:

  • Returns and exchanges are free
  • Returns accepted for new, unused products
  • Processing time: 15 days from receipt of the package
Germany & Austria
+

Germany & Austria

For orders delivered to these countries:

  • Returns and exchanges are free of charge
  • Returns are accepted for new, unused items
  • Time limit: 15 days from receipt of the parcel
Switzerland
+

Switzerland

For orders delivered to this country:

  • Free returns
  • Exchanges are not available for this country
  • Returns accepted for new and unused items
  • Time limit: 15 days from receipt of the parcel
Rest of the European Union
+

Rest of the European Union

  • Returns and exchanges are free of charge
  • Returns accepted for new and unused items
  • Deadline: 15 days after receipt
Norway
+

Norway

  • Return shipping cost: €14, payable by the customer
  • Amount deducted from the refund
  • Timeframe: 15 days after receipt
Countries outside the EU & Overseas Territories
+

United Kingdom, United States, Overseas Territories, Rest of the World

For orders shipped to these regions:

  • Return shipping costs are the customer's responsibility. No exchanges are permitted.
  • Processing time: 15 days from receipt of the package