You have 15 days after receiving your items to return them.
To make a request, go to your customer account, select ‘Returns’ and follow the steps indicated. Returned items must be new, unworn and in their original condition.
Returns are at the customer's expense and are only accepted within 15 days of receipt of the parcel. Please note: any pair of shoes with temporary pads that have been fitted or not returned will not be considered new and cannot be returned.
For orders paid for by gift card or credit note, no refunds can be made. A new credit note will then be issued automatically.
France, Belgium, Luxembourg & Germany
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France, Belgium, Luxembourg, and Germany
For orders delivered to these countries:
Return costs: €5, payable by the customer in the event of a refund. Free of charge in the event of an exchange or credit note.
Amount deducted from the refund
Returns accepted for new, unused products
Processing time: 15 days from receipt of the package
Rest of the EU & Norway
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Spain & Portugal
Return shipping fee: €10, charged to the customer
Amount deducted from the refund
Processing time: 15 days after receipt
Netherlands
Return shipping fee: €9, charged to the customer
Amount deducted from the refund
Processing time: 15 days after receipt
Remaining European Union countries and Norway
Return shipping fee: €14, charged to the customer
Amount deducted from the refund
Processing time: 15 days after receipt
Countries outside the EU & Overseas Territories
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Switzerland, United Kingdom, United States, Overseas Territories, Rest of the World
For orders shipped to these regions:
Return shipping costs are the customer's responsibility
Processing time: 15 days from receipt of the package
